Account Settings

How do I cancel?

If you are paying subscriber, login and then you can cancel here.

If you are a free member, login and you can cancel here.

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How do I upgrade my subscription?

Go to our pricing page and click “Signup” or “Upgrade” for the service you would like.

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How do I add a new user or team member to my account?

If you are an Enterprise customer and you have more seats to allocate please go to my team.

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How do I call/email support?

If you can’t find your answer within our faq, please email to support@lead411.net or call 877-673-1022.

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What is “IT Intelligence” within the company profiles?

We have collected technology intel about company websites. What ad networks they use, which marketing automation software, crm, O/S, host, etc. For example, walmart.com may use Marketo, Salesforce, or Google’s Channel Intelligence. We let you know what they use.

Within our Enterprise subscription you are able to build lists of companies/people that use certain technologies.

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Where do you get your email addresses?

Our email addresses come from a combination of SMTP Email Verification AND crowdsourced data. The verification/acquisition depends on the scenario. Please see below.

SMTP Email Servers That Allow Verification – 99% Confidence Rating
Some email servers allow certain commands to be sent to them in order to see if the email address is indeed a working email address. In these situations we take the email data we have crowdsourced/acquired and then test them to see if they are accurate. For the email addresses of these servers, our confidence level is @ 99% for how“accurate” these emails are.

For Catch-All Email Servers – 87% Confidence Rating
Some email servers do not allow for email address verification. For these servers we 1) search the web for the most common email formats for that specific domain AND 2) search our acquired/crowdsourced emails for the mostcommon email formats for that domain. From there we have percentages of which formats are most likely. From there we will keep/display the crowdsourced/acquired emails that are within the typical formats of that domain. For the people where we do NOT have emails we will append the most popular email format. From what we have seen these emails are roughly 87% accurate.

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What is Sales Genius?

Companies that are growing quickly are much more likely to buy your products and services than companies who are flat or on their way down. Sales Genius is an algorithm designed to show you the “hottest” companies in terms of growth.

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