| Founded in 2001, DMG Consulting LLC is an industry analyst/consulting firm specializing in customer-focused business strategy, operations and technology services. We are a strategic advisor to companies large and small. Our mission is to help companies build cost effective contact center and service environments that provide an outstanding customer experience. We achieve this goal by helping our clients leverage technology, process and people to optimize operational efficiency, sales and profits. Our actionable strategies and tactics effect change in clients’ internal process and technology to maximize the returns from all customer-facing activities – sales, marketing and customer service. Our customers include Global 2000 companies such as RealNetworks, Sub-Zero/Wolf, Stride Rite, Sun Microsystems, T-Mobile, J. Jill Group, HBCS, Carlson and Bosch. We work closely with our clients to develop actionable recommendations that consistently yield a 3 to 9-month payback with lasting benefits. |
